Click on “My Account” on top right corner of website or click here . Select Create Account and fill out information.
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You’ll also gain access to our Poetic Rewards Program.
Please contact Customer Service at 877-724-5434 or e-mail us at firstname.lastname@example.org. A team member will work with you to resolve the issue.
E-Gift cards are available to purchase here. Select the amount desired from $100 - $1000. If you wish to receive an email with e-gift certificate details, select “Add to Bag” If you prefer to send as a gift, you can click “Send as Gift” where you’ll have the option to add a gift message, select date of delivery and method. Depending on delivery method chosen, the recipient can open your greeting card and redeem the gift to be used on our site.
We will attempt to accommodate your request but cannot guarantee a cancelation after an order is placed. If we are unable to cancel, please refer to our return policy. If you wish to cancel or change an order, please call 805-220-6509 or email email@example.com as soon as possible.
You can check the status of your order here. You can also view order status by signing-in to your account under “Order History.”
Each order placed at WaxingPoetic.com includes one gift box. Please note, packaging may vary. Additional gift boxes are available for purchase here or at checkout by selecting “Add additional gift boxes to your order” in your bag.
You may check the status of your order by logging in to your account to view your order’s status or by clicking here.. You will need your email address and order number.
Yes, we ship to Australia, Canada, Denmark, Germany, France, Ireland, Italy, Portugal, Sweden, and the United Kingdom. Find your International Store here..
If for any reason you are not completely satisfied with your Waxing Poetic purchase, you may return it for a complete refund (original price paid and associated tax, less shipping costs) to the original form of payment within 20 days of receipt. Replacements and Exchanges are available for 30 days from the date of delivery. Items must be returned in their original condition and packaging and be accompanied with original proof of purchase.
A website credit will be issued for items returned after 20 days, but within 30 days of the original ship date, (cost of goods less shipping) which can be applied towards a future purchase.
If you would like to return any portion of your Waxing Poetic order, please contact Customer Service at 877-724-5434 or e-mail us at firstname.lastname@example.org to begin the process. If the item you would like to return is a gift, please have the gift buyer’s name and e-mail address available.
If you would like to exchange an item for a different one, you will need the name of the item you would like to receive in exchange. If you would like a refund to the original form of payment for a return made within 30 days of the delivery date, please let Customer Service know when you call or e-mail.
Attn: Web Returns Dept
1010 Cindy Lane #12
Carpinteria, CA 93013
Please allow at least 3-10 business days from the date you mail your return for us to receive it. All return and exchanges will be processed within 14 days of receipt.
If you need to return a gift for any reason, please contact our Customer Service Team for assistance. Our Customer Service Team will ask you for the name and/or email address of the gift giver. If the item is returned within 30 days of original delivery date, we will process an exchange or issue you a website credit to use towards a future order. Please note, we are only able to process returns and exchanges for gifts purchased at waxingpoetic.com.
If you need assistance, email customer service at email@example.com or give us a call at 877-724-5434 from 9am-5pm PST, Monday-Friday.
Waxing Poetic’s signature finish is an artisanal antiqued look with oxidization; most of the pieces are not designed to be high polish.
Tarnish is not a sign of poor metal quality or a product defect; it is a result of exposure to elements. Metals naturally oxidize over time and develop a normal patina from wear, which is not a product defect. Texture holds more oxidization and will require additional maintenance. Examples are items with heavy engraving like Custom Collection, or textured product like the Twisted Link Chains. Never use chemical dips to clean your Waxing Poetic Jewelry.
WSometimes the chemical makeup of skin oils combined with lotions may also contribute to tarnishing, so apply fragrance and hair spray prior to putting on jewelry. Regular polishing with a polishing cloth along with proper storage will help maintain the finish and reduce the natural buildup of tarnish on metals. Never use chemical dips. We recommend using our Waxing Poetic GentleJewelry Cleaner, which is safe to use on all our jewelry items.
View our complete Jewelry Care Guide here.
You may redeem points at checkout via the provided dropdown. You can find this above the discount code box. If it does not appear for you, please ensure you are logged in and not in Shop Pay checkout.
If you wish to use Shop Pay checkout or would like a code to redeem your points, navigate to Rewards page and scroll down to "Redeem Points.” You can select the amount you’d like to use and apply the code given at checkout.
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