Customer Care

We believe in community, at home and across the globe. We are grateful for your time and are happy to provide our customers with exceptional service, no matter the issue. Below you will find information about customer service questions that arise from time to time.


Orders will be processed on the next business day. Orders placed on Friday, Saturday or Sunday will begin processing on the following business day (usually Monday, unless there is a Holiday closure)
Please allow up to 3 business days to process your order. This does not include shipping time. You will receive a confirmation email once your order is confirmed.
If you need assistance while placing you order, please call our Web Order Department at 805-220-6509 or email


You can check the status of your order here or by logging into your account.


If you wish to cancel or change an order that has not yet shipped, please call 805-220-6509 or email We will attempt to accommodate your request. Once an order reaches fulfillment and is processed for shipping we cannot cancel or make changes. In this case, please read our return policy.

Custom Collection Jewelry orders cannot be cancelled or changed after the order is submitted.




Waxing Poetic accepts the following methods of payment: Visa, MasterCard, American Express, and Discover, and Paypal.


Each order placed at includes one free gift box and velvet pouch for keeping your new purchase tarnish free. Please note that the size and shape of the gift box may vary for each order. Additional gift boxes are available for purchase here.


For a full overview of our shipping pricing and policies, please go here.

Flat Rate Shipping

Waxing Poetic offers shipping via the United States Postal Service for orders placed at To participate, simply add merchandise to your shopping cart and select desired method at checkout. Once your order has shipped, tracking information will be sent with your shipping confirmation. USPS Shipping may take up to 14 days in transit, so we do recommend an expedited UPS shipping option if your order is needed quicker. Waxing Poetic is not responsible for delayed or lost shipments.

Expedited Shipping

Waxing Poetic offers shipments via UPS Ground, 3 Day Select, 2 Day Select, and Next Day Air. Shipping charges start at $8.95 for UPS shipments. UPS Ground may take up to 3-10 business days so please consider selecting an expedited service if you need your order sooner. Waxing Poetic is not responsible for delayed or lost shipments.

International Shipping

International shipping rates vary by location and duties and/or taxes may apply. Customers are responsible for international duties, taxes, and refused shipping charges.


If for any reason you are not completely satisfied with your Waxing Poetic purchase, you may return it for a complete refund (less shipping costs) within 30 days of receipt. Items must be returned in their original condition and packaging with a Return Authorization Number. A credit will be issued for items returned after 30 days (cost of goods less shipping), which can be applied toward a future purchase.
For instructions and information regarding our Return Policies, please go here.

Do you have another question for us? Don’t hesitate to reach out via email at or give us a call at 805-220-6509 from 9am-5pm PST, Monday-Friday.
Thank you and have a beautiful day.

Waxing Poetic Customer Care

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