Return Policy

If for any reason you are not completely satisfied with your Waxing Poetic purchase, you may return it for a complete refund (original price paid and associated tax, less shipping costs) to the original form of payment within 30 days of receipt. Replacements and Exchanges are available for 90 days from the date of delivery.

Return Authorization Numbers are required for all returns and exchanges. Please contact us by phone (877-724-5434) or e-mail weborders@waxingpoetic.com for a Return Authorization Number. Returns or exchanges sent without a Return Authorization Number will not be processed and will be returned to you.

A website credit will be issued for items returned after 30 days but within 90 days of the original ship date, (cost of goods less shipping) which can be applied toward a future purchase.

Refunds are available for the original price paid and associated tax. Original shipping charges will not be refunded. Credit card refunds are not available after 30 days.

Items must be returned in their original condition and packaging and be accompanied with original proof of purchase.

Damaged or defective goods will be replaced at no additional charge to the customer and must be reported within 15 business days from date of delivery. Damages deemed above and beyond normal wear and tear will not be replaced. We reserve the right to refuse any return with signs of tampering, excessive wear and tear or modifications.

We do not accept the return of items purchased directly from a retail location or other websites. Items purchased on our website may not be returned to any retail location.

Items should be returned in their original packaging, padded envelope or box and sent via a traceable carrier such as UPS or USPS. Customer is responsible for all return shipping costs. Waxing Poetic is not responsible for lost or damaged packages.

Gift Certificates and Sale items are final sale and cannot be returned.

Return Instructions

If you would like to return any portion of your Waxing Poetic order, Please contact our Custom Service Team to begin the process and receive your Return Authorization Number. Please include the original invoice with your return and the order number must be noted on the outside of the package. If the item you would like to return is a gift, please have the gift buyers name and e-mail address ready when you call. Please allow 2 weeks for processing returns.

Once you have your Return Authorization Number, Please properly package your return in the original packaging and send your return to:

UPS and FedEx Returns:

Waxing Poetic
Attn: Web Returns Dept
1160 Eugenia Place
Suite 100
Carpinteria, CA 93013

United States Postal Service Returns:

Waxing Poetic
Attn: Web Returns Dept
1160 Eugenia Place
Suite 100
Carpinteria, CA 93013

FAQ

How do I return a product or Order?

If you need to return a purchase or part of a purchase from waxingpoetic.com, you will need a Return Authorization, or RA-, Number. To receive your Return Authorization Number, please call us at 877-724-5434 or e-mail us at weborders@waxingpoetic.com.

Please provide your name, order number, and if you would like to exchange for a different item, the name of the item you would like to receive for the exchange. If you would like a refund to the original payment form for a return made within 30 days of the delivery date, please let the Customer Service Team know when you call or e-mail for a RA number.

Once you have the RA number and have confirmed with our Customer Service Team if you would like a refund or exchange, please mail your return in a secure trackable package to:
(This address can be used for packages sent via UPS, Fedex or the United States Postal Service)

Waxing Poetic
Attn: Web Returns Dept
1160 Eugenia Place Suite 100
Carpinteria, CA 93013

Please allow at least 3-10 business days from the date you mail your return for us to receive it. All return and exchanges will be processed within 14 days of receipt.

If you have any questions, please contact Customer Service and we will be happy to assist you.

Can I return something purchased with a gift certificate?

Yes. Please follow the instructions above for returns and we will e-mail your refund in the form of a website gift certificate. When will I receive my refund?

Please allow 3-10 business days for your return shipment to arrive at our Returns Department after it has been mailed. Once it has been received, allow 14 days for the return to be processed and the refund to be posted to your account.

Can I return a gift I received?

If you need to return a gift for any reason, please contact our Customer Service Team for assistance. Our Customer Service Team will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original delivery date we will process an exchange or issue you a website credit to use towards a future order. Please note, we are only able to process returns and exchanges for gifts purchased at waxingpoetic.com.

How do I package my return?

To prepare your items for return, please package the jewelry in the original packaging (including the blue pouch). If you do not have the original shipping box, please use a secure box or padded envelope to ship the return. Be sure to include a copy of the invoice or gift receipt, the best way to contact you if we have any questions regarding the return. For your assurance, we highly recommend using a trackable carrier to send your return package. Waxing Poetic is not responsible for lost or damaged packages.