- Customer Care
We pride ourselves on providing top-notch customer service. Below you will find information about the most common customer service issues. If you don't find the information you need here, please send us an email at or give us a ring at 805-220-6509 or toll free at 877-724-5434 from 9 am-5 pm PST, Monday-Friday.
Orders placed after 1pm PST will be processed on the next business day.
Please allow up to 3 business days to process your order. This does not include shipping time. You will receive a confirmation email once your order is confirmed.
If you need assistance while placing you order, please call our Web Order Department at 805-220-6509 or email
To check the status of your order, please email and include your order number.
CHANGES OR CANCELLATIONS
If you wish to cancel or change an order that has not yet shipped, please call 805-220-6509 or email . We will attempt to accommodate your request. Once an order reaches fulfillment and is processed for shipping we cannot cancel or make changes. In this case, please read our return policy.
Waxing Poetic accepts the following methods of payment: Visa, Mastercard, American Express, and Discover
SHIPPING AND DELIVERY
Waxing Poetic ships via UPS Ground, 3 day Select, 2 Day Select and Next Day Air. Shipping charges start at $8.95. UPS Ground may take up to 7-10 business days so please consider selecting an expedited service if you need your order sooner. Waxing Poetic is not responsible for delayed or lost shipments. We cannot ship to a PO Box.
Free shipping on all orders over $150
Free shipping offer valid on orders shipped in the United States and applies to ground shipping orders only. If you choose 2 Day or Overnight Shipping, regular charges will apply. Previous purchases are not eligible for adjustments.
To participate, simply add merchandise to your shopping cart and Free Ground Shipping will automatically be applied. You must select the "Ground Shipping" option to receive the free shipping offer.
If you would like to place an order for delivery out of the United States, please contact firstname.lastname@example.org. International shipping rates start at $15.95 and duties and/or taxes may apply.
If for any reason you are not completely satisfied with your Waxing Poetic purchase, you may return it for a complete refund (less shipping costs) within 30 days of receipt. Items must be returned in their original condition and packaging. A credit will be issued for items returned after 30 days (cost of goods less shipping), which can be applied toward a future purchase.
Damaged or defective goods will be replaced at no additional charge to the customer. Damages deemed above and beyond normal wear and tear will not be replaced.
If you wish to exchange an item, please indicate on your original invoice and include in your return and a Customer Service representative will contact you directly.
We do not accept the return of items purchased directly from a retail location or other websites. Items purchased on our website may not be returned to any retail location.
Items should be returned in their original packaging, padded envelope or box and sent via a traceable carrier such as UPS or USPS. Customer is responsible for all return shipping costs. Waxing Poetic is not responsible for lost or damaged packages.
Please include the original invoice with your return and the order number must be noted on the outside of the package. Please allow 2 weeks for processing returns.
UPS and FedEx Returns:
Attn: Web Returns Dept
5045 Sixth St #2
Carpinteria, CA 93013
United States Postal Service Returns:
Attn: Web Returns Dept
5045 Sixth St #2
Carpinteria, CA 93013
- Care Guide
The glowing refinement of your keepsake collection of Waxing Poetic jewelry can be preserved in their natural lustrous condition by following these simple guidelines.
HOW TO CARE FOR YOUR TREASURES
Waxing Poetic uses the finest formula for Sterling Silver available on the market today. Though it contains anti-tarnishing agents, all fine sterling silver does eventually tarnish with age with the exposure to various elements. We recommend that you do not wear yours in the shower, hot tub, sauna, ocean or swimming pool. The high chlorine and/or bromine contents used in swimming pools and hot tubs will accelerate the tarnishing of Sterling Silver jewelry. Minerals in your water source can also accelerate the tarnishing of Sterling Silver jewelry. And, too, sometimes the chemical makeup and oils of your skin and from lotions may contribute to the tarnishing of Sterling Silver jewelry, so apply makeup and hair spray prior to putting on your jewelry.
All metals are lead and nickel free.
REMOVING BLACK TARNISH FROM STERLING SILVER JEWELRY
There are a number of ways to clean Sterling Silver. We suggest one of the safest, least toxic, gentlest and most environmentally sound methods available for the care of your collection of Waxing Poetic sterling jewelry.
Removing the black tarnish may be safely accomplished by placing a double layer of aluminum foil in the bottom of a dishpan, adding warm water and 2-3 heaping tablespoons of baking soda. Place the tarnished sterling silver item in the dishpan in contact with the aluminum foil; allow to soak for a few minutes and the tarnish will lift off and dissipate into the solution. Rinse the items well and buff with a soft polishing cloth to restore luster.
You may also choose to use a soft polishing cloth or foam polishing square to gently buff away tarnish. This method works well for jewelry with stones. To slow down tarnishing, make sure that you store your silver in a reclosable plastic bag or the provided Waxing Poetic pouch. This also prevents scratches.
Let the radiance, the beauty and the heirloom spirit of your Waxing Poetic sterling silver jewelry endure through the extraordinary stories of generations to come by taking care to clean and store your jewelry properly.
CARING FOR YOUR GOLD PLATED JEWELRY
Our Gold and Rose Gold Plated jewelry is made by covering Sterling Silver with a thin layer of gold. Since the gold layer is so thin and reactive with silver, it will eventually wear away despite your best attempts to preserve it.
Lightly wipe your Gold Plated jewelry with a damp cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a soft non-abrasive jewelry polishing cloth and gently rub the piece to restore shine. Do not polish the Gold Plated jewelry often- the more you polish, the more the plate is worn away.
Keep Gold Plated jewelry away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your Gold Plated jewelry in our Waxing Poetic pouch or store in a soft material that will prevent scratches.
ANTIQUE BRASS JEWELRY CARE GUIDE
Antique Brass jewelry will tarnish more quickly than sterling silver, but can easily be restored to its original shine.
Simply wash off the Brass jewelry in warm water with a mild liquid soap to loosen dirt. Dry with a soft polishing cloth. For hard to remove tarnish, an easy way to clean your Antique Brass jewelry is to use Ketchup. The acid in ketchup shines brass nicely. Simply apply a small amount with a toothbrush or soft cloth, then rinse thoroughly. Brass polish works well also. Completely dry before storing. As with sterling silver, brass jewelry will tarnish slower if stored in a recloseable plastic bag or our Waxing Poetic pouch.
PEARL JEWELRY CARE
Pearls are fragile and require more care than other types of jewelry. Store them away from any other jewelry, as other gemstones can scratch them.
Use a soft, lint-free cloth to wipe your Pearls after you take them off. If your pearls have become dull, use a damp cloth to gently pat them clean, then let them dry flat. Do not use any chemicals or cleaners on pearls. Check the silk cord regularly to be sure it is not fraying.
Makeup, lotions and hair spray should be applied prior to wearing your Pearls. Pearls need to breathe, so the best way to store is wrapped in a soft fabric or silk, or in our Waxing Poetic pouch. Do not store other jewelry in the same fabric or pouch, as other gemstones and metals can scratch your Pearls.
LEATHER CARE GUIDE
Excessive heat and moisture can damage Leather Cord and Necklaces. Avoid wearing Leather jewelry in the shower, hot tub, sauna, ocean or swimming pool as these can easily damage your leather. Over time, Leather will darken from normal wear, water exposure, skins oils and lotions.
- Contact Us
We'd love to hear your thoughts, comments, and suggestions. Whether you'd like to visit our Boutique, contact us with a press inquiry, or have a customer service question, you'll find our contact information here.
We look forward to hearing from you!
Waxing Poetic Corporate Office
1180 Eugenia Place
Carpinteria, CA 93013
Waxing Poetic – Fulfillment
5045 6th Street
Carpinteria, CA 93013
Phone: 805-220-6509 or toll free at 877-724-5434
Waxing Poetic Boutique
Visit: Waxing Poetic Boutique
Address: 2363 Alamo Pintado Avenue, Los Olivos, CA 93441
1180 Eugenia Place
Carpinteria, CA 93013
Toll Free: 877-724-5434
1180 Eugenia Place
Carpinteria, CA 93013
Contact: Lizanne Pagliei Hales
Contact: Lizanne Pagliei Hales
Visit: For Retailers
Toll Free: 877-724-5434
Custom Collection Number: 805-220- 6814
Call: 805-220-6509 or toll free at 877-724-5434
- Terms & Conditions
1. Site Access and Use; Prohibitions
(a) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use, including use on any other web site, transfer, or sell any products, works, content, materials and designs or information provided through or obtained from the Site.
(b) engage in the practices of framing, mirroring, screen or database scraping and mining, or any other activity with the purpose of obtaining lists of users or other information;
(c) obtain or attempt to obtain any works, content, materials, designs or information through any means not intentionally made available or provided for through the Site;
(d) access or attempt to access password protected, secure or non-public areas of the Site;
(e) use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site;
(f) remove or destroy any proprietary, confidentiality, Trademark (as defined below) or copyright markings or notices placed upon or contained in any products, materials, documentation or information received from the Company;
(g) use any of Company’s trade secret proprietary information (including, without limitation, Trademarks and copyrights) or other content accessible through the Site for any purpose other than the purpose for which we have made it available to you pursuant to Section 1.1; and
(h) defame or disparage the Company, its proprietary information (including, without limitation, Trademarks and the copyrights), or any aspect of the Site.
2. Copyright and Trademark Notices
2.1 Copyright. All works, content, materials and designs on our Site (including, without limitation, products, product and jewelry designs, Site design, text, graphics, logos, and button icons, as well as the arrangement, the selection and the organization and layout of the Site) are owned or licensed by the Company and protected by the U.S. and international copyright laws. All rights reserved.
All software and other technology components on this Site are owned or licensed by the Company and protected by the U.S. and international copyright laws. All rights reserved.
No reproduction, copying, distribution, or transmission of the such works, content, products, materials, designs, including any jewelry is permitted. No reproduction, copying, distribution, or transmission of the software and technology on our Site is permitted. Any rights not expressly granted herein are reserved.
2.2 Trademarks. Waxing Poetic, WaxingPoetic.net, WaxingPoetic.com and Pagliei Collection and all other Site and Company content, materials and designs, including graphics, images, logos, audio, video, html code, text, page headers, button icons, and scripts are trademarks and service marks, registered and unregistered, trade names or trade dress (collectively, "Trademarks") of the Company and may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.
3. Infringement Claims
It is our policy to respond expeditiously to infringement claims relating to intellectual property and proprietary rights. We will promptly respond to, process and investigate notices of alleged infringement and will take appropriate actions under applicable intellectual property laws. Notices of claimed infringement should be directed to us at the address provided below.
4. Shipping; Taxes; Risk of Loss; Returns and Exchanges; Special Orders
4.1 Taxes. Orders may be subject to sales or use tax. Sales to Pennsylvania residents are subject to sales tax and all sales within California are subject to California sales tax.
4.2 Shipping. Please allow 3-5 business days for shipping for all orders. Our standard shipping method is UPS. However, if you need a guaranteed delivery date please don't hesitate to contact us by phone or email to check on availability. Each UPS shipment is automatically insured for up to $100. Please contact us if you desire additional insurance which can be provided at customers exchange. If your order is lost or damages during shipment contact us immediately. Keep all packing materials and paperwork so that a claim can be filed for damage during shipping.
4.3 Risk of Loss. All items purchased from us are made pursuant to a shipment contract, which means the risk of loss and title for such items pass to you upon our delivery to the carrier.
4.4 Returns & Exchanges. Items purchased through our Site may be exchanged within 30 days of receipt if returned unworn and in its original packaging. To return a purchased product for refund, you must notify us by telephone (1.877.724.5434) or email us at within 30 days of receipt and receive a "Return Authorization Number". You assume all responsibility for the security, shipping and handling of your returned and/or exchanged item(s). You may either exchange the item for another or have a refund issued if all the conditions for return are met. Sale items and special order items are not eligible for refund or exchange.
4.5 Special Orders. Please contact us by telephone (1.877.724.5434) about special orders (special requests, necklace lengths, pendant changes etc.). Timing and pricing will vary. All sales of special orders are final.
We make every attempt to avoid errors in pricing and product information. However, if a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in U.S. dollars.
6. Product Descriptions; Product Images
6.1 Product Descriptions. We attempt to be as accurate as possible when describing our products and designs. However, we do not warrant that product descriptions or other content on this Site are accurate, complete, reliable, current, or error-free. If one of our products or designs is not as described, your sole remedy is to return it in unused condition and in accordance with Section 4.
6.2 Product Images. We attempt to accurately depict the image, design, and color of the products offered on this Site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail. If one of our product images is not accurate, your sole remedy is to return it in unused and unworn condition and in accordance with Section 4.
7. Disclaimers; Links to Other Web Sites
7.1 Disclaimers. Unless specifically noted, the content, materials, products, services and information available on or through this Site are provided on an "as is" basis without warranties of any kind, and, to the fullest extent permissible under applicable law, the Company disclaims all warranties, express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose.
The Company does not warrant that this Site, its servers, or e-mails sent from the Company are free of viruses or other harmful components. The Company will not be liable for any damages of any kind arising from the use of this Site, Company emails or any information, content, materials, products or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
You acknowledge that you use this Site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Site, and that the Company shall not be liable for any damages special, indirect or consequential of any kind related to your use of this Site.
7.2 Links to Other Sites. We do not make any representation or warranty with respect to any other web site you may access through this web site. If there is a link to another web site, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.
8. Your Account
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We do sell products for children, but rather to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use WaxingPoetic.net only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
10. General Terms
11. Contact Information
If you have any questions or suggestions, please contact us at:
Thank you for visiting the Waxing Poetic website (the "Site").
1. Defined Terms
"Anonymous Information" means information that cannot, by itself, be used to identify a particular person or entity.
"Company", "we", "us" or "our" refers Pagliei Collection, Inc., Waxing Poetic and its affiliates and related parties.
"Personal Information" means any information that may be used to identify an individual, including first and last name, physical address, email address, telephone number, as well as an individual's financial information, including billing, bank account and/or credit card information.
"You", "your" and "yours" refers to the web surfer and user accessing and utilizing our Site.
2. Information Collection
Our primary purpose in collecting Personal Information and Anonymous Information (collectively, "Information") is to enable us to best provide products, designs and services that will satisfy your needs, tastes and preferences, and to customize our services to make your experience safer, easier and efficient. We only collect Information about you that we consider necessary for achieving these purposes.
2.1 Collection of Personal Information
(a) User Direct Information. In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. However, once you give us your Personal Information through the Site or by telephone, you are not anonymous to us. For example, if you decide to place an order, we will ask for your delivery and billing address, phone number(s) and credit card information (including number and expiration date). Where possible, we indicate which fields and information are required and which fields and information are optional.
(b) Correspondence. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Site, we may collect, gather and store such Personal Information into a file specific to you.
2.2 Collection of Anonymous Information
(a) Site Behavior. We automatically track, record and store certain information based upon your behavior on the Site to gather Anonymous Information. Such Anonymous Information may include your IP host address, click-throughs, pages viewed, content delivery, browser type, Internet browsing and usage habits, Internet Service Provider, domain name, the time/date of your visit to our Site, your computer's operating system and URL information, such as the URL that you just came from (whether this URL is on the Site or not), and which URL you next go to (whether this URL is on the Site or not).
(c) Web Beacons. Anonymous Information may also be obtained through web beacons (also known as "action tags", 1x1 pixels or clear GIFs). A web beacon is a programming code that can be used to display an image on a web page or email message for the purpose of transferring data. This information allows us to track certain websites you visit or emails that you read. As such, web beacons are also used to track online behavioral habits for marketing purposes to determine products or services you may be interested in.
3. Use and Sharing of Personal Information and Anonymous Information
The following paragraphs describe how we currently use and share Information, but we reserve the right to amend, broaden or otherwise change our use of Information at any time.
3.1 Business Reason.
Anonymous Information may be used by us for business reasons, such as to research our users' demographics, aesthetic preferences, interests, and behavior to generate statistics, develop market plans and design products, as well as to better understand, protect and serve you and our community.
3.2 Affiliates and Advertisers.
We share Anonymous Information with our divisions, affiliates, related parties, and advertisers.
3.3 Email Marketing.
After purchasing a Waxing Poetic product, we may also send you email messages describing new products, special offers, and great values. If for any reason you no longer want to receive such marketing emails from Waxing Poetic, please contact us and request to be removed from our email marketing list. Please allow up to 14 days for us to process your request. However, please note, that you may still receive emails regarding any pending orders (such as order confirmation, shipping information, customer service notifications, etc.) after you request to be removed from our email marketing list.
3.4 Legal Reasons.
3.5 Third Parties.
(a) Conduct Business. We may rely on third parties (companies and individuals) to perform functions on our behalf. For example, we may share and transfer your Personal Information with and to third parties when necessary to conduct business, such as data entry, customer service and support, web hosting, order fulfillment, invoicing and collecting payments. These third parties will be permitted to obtain Information to the extent needed to perform their functions.
(b) Sharing Information. We reserve the right to share Anonymous Information, such as summary or aggregated anonymous information, with third parties.
3.6 Merger, Sale or Reorganization.
In the event, we are involved in a business transition, such as a merger, sale, acquisition, reorganization, bankruptcy or other change of business status, we reserve the right to assign or otherwise transfer the right to your Information.
4. Third Parties' Privacy Practices
This Site employs commercially reasonable efforts to protect our users' Information. We comply with all applicable data security laws and we will comply with all applicable notification requirements required under the law.
Not withstanding such measures, we do not guarantee that these security measures will prevent our computers from being illegally accessed, and the Information on them stolen or altered.
Please be advised that, although we take reasonable technological precautions to protect your Information, no transmission over the internet can be guaranteed to be 100% secure and we cannot warrant that your Information will be absolutely secure or free from unauthorized access by third parties, such as hackers. Any transmission of Information at or through our Site is at your own risk and your use of the Site demonstrates your assumption of this risk.
6. Notification of Changes
7. Foreign Use of the Site
To the extent that you are accessing the Site while domiciled outside of the United States, you acknowledge that the Information you are providing us is collected and stored in the United States and therefore consent to the transfer of information to and storage of the Information outside of your domiciled country and in the United States.
8. California User Consumer Rights
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to . For more information about protecting your privacy, you may wish to visit: http://www.ftc.gov .
9. CAN-SPAM Act
We are committed to proper Internet practices and full compliance with the CAN-SPAM Act of 2003 codified at 15 U.S.C. Sec. 7701 (the "Spam Act").
10. Contact Information